Below you will find answers to frequently asked questions about your orders, delivery, exchanges, sizes, and our products. For any questions not listed, please write to us at contact@lookingforwild.com.
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01. Order
How to order ?
Directly on lookingforwild.com — select your product, your size and add it to your cart. Payment is secure (credit card, PayPal, Shop Pay, Apple Pay).
Can I modify or cancel my order after it has been validated?
We prepare orders quickly. Contact us as soon as possible at contact@lookingforwild.comWe will do our best, but we cannot guarantee a change once the order is being prepared.
I haven't received an order confirmation. What should I do?
Check your spam folder. If nothing appears, contact us at contact@lookingforwild.com by indicating your name and the email address used when placing the order.
Can I pre-order?
Yes, some items are available for pre-order. The estimated delivery date is shown on the product page. Your order will be shipped as soon as the product is available.
How do I use a discount code?
Enter your code in the designated field at checkout or in your shopping cart. Codes cannot be combined and are generally not valid on items already on sale.
My payment was declined. What should I do?
Please check that the bank details you entered are correct and that your card is activated for online payments. If you continue to experience problems, contact your bank or try another payment method (PayPal, Shop Pay).
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02. Delivery
What are the delivery times ?
• Metropolitan France: 2 to 4 business days • European Union: 2 to 8 business days • Switzerland: 2 to 8 business days • North America (USA / Canada): 4 to 6 business days • Other destinations: 4 to 6 business days
The time limits start from the receipt of the "Shipping Status Update" email.
What are the shipping fees ?
• France: free for orders over €100, otherwise €3.99 • European Union: free for orders over €100, otherwise €5.99 • Switzerland: free for purchases over CHF 150, otherwise CHF 13 • North America (USA / Canada): €15 flat rate • Rest of the world: €22 fixed
As soon as your order is shipped, you will receive an "Update of shipping status" email with a Colissimo tracking link or a link from the partner carrier.
My order did not arrive on time. What should I do?
Delivery times are approximate. If your order significantly exceeds the stated delivery time, please contact us at contact@lookingforwild.com with your order number.
Do you deliver outside of Europe?
Yes, to the United States, Canada, and other destinations. Customs fees may apply depending on the country—these fees are entirely the responsibility of the recipient.
My payment was declined. What should I do?
Please check that the bank details you entered are correct and that your card is activated for online payments. If you continue to experience problems, contact your bank or try another payment method (PayPal, Shop Pay).
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03. Exchanges & Returns
What is the time limit for returning an item?
30 days from the date of delivery. During sales periods, this period is reduced to 14 days.
How do I make an exchange?
Visit our returns portal: returns.lookingforwild.comby entering your order number (numbers only, without the prefix) L000).
Select the item you wish to return and choose the exchange option. You will then receive an email with your return slip and shipping instructions.
As soon as we receive your package, we will ship the new item.
If you encounter a problem with the portal, contact us directly at contact@lookingforwild.comWe'll take care of it.
How do I get a refund?
Visit our returns portal: returns.lookingforwild.comby entering your order number (numbers only, without the prefix) L000).
Select the item in question and choose the refund option. You will then receive an email with your return slip and shipping instructions.
Upon receipt of your package, we will process the refund to your original payment method, within 5 to 10 business days depending on your bank.
Please note: refunds are only issued to the original payment method used for the order. If you paid in part with a gift card, that amount will be credited back to your gift card. ⚠️ For returns including more than 4 items or with an amount exceeding €350, a processing fee of €20 will be added to the return delivery fee.
Items must be returned in their original condition — unworn, unwashed, and with their tags attached. Any item returned in a damaged condition will not be accepted.
When will I be reimbursed?
The refund is made as soon as possible after receipt and verification of the package, usually within 5 to 10 working days depending on your bank.
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04. Sizes & Products
How to choose my size?
Each product page includes a size guide with corresponding measurements. If you are between sizes, we recommend choosing the larger size for shorts and your usual size for trousers.
Are your trousers true to size?
Our technical trousers with a slim fit (Fitz Roy, Laila PeakThese may run slightly small — if in doubt, size up.Acellu and the Alta have a straight and loose cut: the usual size fits.
What is it?Acellu And the Alta?
L'Acellu and the Alta are our first straight-leg, wide-leg trousers, a new silhouette at Looking for WildSame technical requirements as the Fitz Roy or the Laila Peak, but a more relaxed cut for those who want to move in style off the cliff.
How do I care for my clothes? Looking for Wild ?
Care instructions are indicated on each product's label. Generally speaking: • Machine wash at 30°C • Do not tumble dry technical fabrics • Do not iron the prints • Do not use fabric softener on stretch fabrics
Are your materials eco-friendly?
We use certified organic cotton for our t-shirts and durable technical fabrics for our pants and shorts. Our approach is centered on sustainability and longevity: a garment that lasts a long time is the most environmentally friendly.
Where are your products made?
Our products are designed in our Lyon workshop. Manufacturing is then carried out by three partner factories located in Tunisia, India, and China. Each partner is carefully selected for their expertise and their compliance with applicable social and ethical standards.
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05. Repair
Do you offer a repair service?
Yes. We chose to work with Goodloop, a Lyon-based company specializing in clothing repair and alterations. Whether it's repairing a tear, a broken zipper, or adjusting the fit, Goodloop takes care of it. To have your part repaired, go directly to our dedicated page: lookingforwild.com/pages/reparationFees may apply depending on the nature of the repairs or adjustments requested.
My part is damaged after an accident on a cliff. Can I get it repaired?
Yes. Go tolookingforwild.com/pages/reparation To start your request, our partner Goodloop will assess the repair and inform you of any potential costs depending on the condition of the garment.
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6. Payment
What payment methods do you accept?
• Bank card (Visa, Mastercard, Bank cards) • PayPal • Shop Pay • Apple Pay • American Express
Is the payment secured ?
Yes. All transactions are encrypted and secured via Shopify Payments. We do not store any bank details.
Can I pay in installments?
Installment payments may be available through Shop Pay Installments or PayPal, depending on your situation. The option will automatically appear at checkout if it is available for your order.
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07. Customer account
Do I need to create an account to place an order?
No, you can order as a guest. However, creating an account allows you to track your orders, view your purchase history, and receive early notifications about private sales and new products.
I forgot my password. How do I reset it?
On the login page, click on "Forgot password" and follow the instructions sent by email.
How do I unsubscribe from the newsletter?
An unsubscribe link is available at the bottom of each email. You can also contact us at contact@lookingforwild.com.
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08. Divers
Do you have physical stores or resellers?
Looking for Wild has a physical store in Lyon, where you can discover and try on the entire collection in person: 2 Quai de la Pêcherie, 69001 Lyon View on Google Maps
We are also available through a selection of partner retailers across France and Europe. Find the complete list at [website address]. lookingforwild.com/pages/magasins.
How to contact customer service?
By email to contact@lookingforwild.comWe usually respond within 24 to 48 hours on working days.
Do you offer a loyalty program?
Sign up for our newsletter to receive 10% off your first order and be the first to know about private sales and new collections.
I would like to sell your products in my shop. How do I do that?
Contact us at contact@lookingforwild.com By describing your project. We review all partnership requests.
I am a content creator/influencer. Can I collaborate with you?
Contact us at contact@lookingforwild.com with a link to your social media and a description of your world. We work with creators who share our ROAM values.
On crée des pantalons pour ceux qui vivent entre deux destinations. Des pièces où tout tombe sous la main, parce que sur la route, rien ne doit freiner l’élan. Chaque couture pensée pour le mouvement. Chaque détail là où tu en as besoin.
